How MagMutual accelerates tech debt remediation with a personalized Hubbl Action Plan

Challenge: Get senior leadership faster visibility into Salesforce org health, tech debt, and security issues to generate an action plan

MagMutual has been a leading provider of medical professional liability insurance for more than four decades and is a long-time Salesforce power customer. To accelerate their innovation readiness, MagMutual was looking for a faster, more effective way to understand the health of their Salesforce org. The challenge was twofold: identify technical debt and security risks without lengthy manual analysis, and deliver clear, actionable insights to senior leadership. Relying on manual queries and fragmented reporting was time-consuming and made it difficult to prioritize areas for remediation and innovation readiness.

We recently sat down with Caramie McCollum, Salesforce Development Manager & Platform Engineer at MagMutual, to discuss how Hubbl Diagnostics was able to get actionable insights faster. 

Solution: Hubbl Diagnostics & the power of the Hubbl Action Plan

MagMutual turned to Hubbl Technologies to simplify and accelerate their discovery process. By setting up Hubbl Diagnostics monitoring of their Salesforce org, the team gained instant access to comprehensive insights into their environment’s health, complexity, and risk areas with the first scan.

Within minutes, the Hubbl platform surfaced a complete view of MagMutual’s environment—highlighting health, complexity, and risk areas. The easy-to-use and intuitive Hubbl Diagnostics interface provided powerful visualizations, making it easy to review and communicate the findings with stakeholders and leadership.

Hubbl’s Action Plan feature, which automatically surfaces the top three recommendations for the org, let MagMutual immediately identify the highest-impact areas to address. This made it easy to create production support and tech debt cleanup tickets right after each monthly scan. Even better, Hubbl’s issue lifecycle management meant that the MagMutual team automated reporting on resolved issues with each scan and the Action Plan was always refreshed with the next best recommendations. No more wondering, what’s next?

The experience was backed by Hubbl’s world-class onboarding and customer success support, ensuring that MagMutual's team had the guidance they needed every step of the way.

Results: Prioritized Remediation and Significant Time Savings

The impact of using Hubbl Diagnostics was immediate and significant:

• Comprehensive Insights: MagMutual obtained a detailed understanding of their Salesforce, including areas for improvement and risk, all in a single, easy-to-use interface.
  
  
• Prioritized Roadmap: With actionable insights from Hubbl’s Action Plan, the team developed a prioritized roadmap to address tech debt, security gaps, and automation challenges.
  
  
• Time Savings: By using Hubbl Diagnostics, MagMutual saved over 20 hours that would have been spent manually discovering issues, with each scan—Hubbl delivered the information in just 2 minutes of effort to set up monthly monitoring.
  
  
• Seamless Onboarding: The Hubbl team provided responsive, ongoing support, ensuring a smooth onboarding experience and answering questions at every step.
  
  

“I love the new Hubbl Action Plan.” Caramie said, “It makes the process even faster in targeting high-impact areas to address, allowing me to create the production support and tech debt cleanup tickets as soon as a monthly scan runs. It takes almost all of the guesswork out of addressing areas of concern.”

No more guessing, just focus on scaling

With Hubbl Diagnostics, MagMutual now has a clear, efficient process to maintain Salesforce org health, address technical debt, and ensure security. The partnership with Hubbl not only streamlined internal processes but also empowered MagMutual’s team to focus on what matters most—delivering value to their business and customers.

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