Are you looking to grow your Salesforce consulting practice? Do you want to engage your existing customers and provide more value?
It’s no secret that more and more organizations are pivoting towards recurring revenue models. Offerings such as managed services and subscriptions not only provide a better customer experience, they also drive cross-selling opportunities, promote brand loyalty, and stimulate new revenue streams.
But communicating this value to customers is often easier said than done. It can be difficult to convince key business decision makers that an investment in their Salesforce org health is also an investment in their overall business health.
So how can a humble org assessment propel your business growth? Read on to find out.
Salesforce is aging. Now over 20 years old, technical debt exists in most orgs in the ecosystem. And with the continuation of product retirements, such as the upcoming depreciation of Workflow and Process Builder, we don’t see this lessening anytime soon.
We recently forecast there are >20 million hours of consulting services in the Salesforce ecosystem for migration Workflow and Process to Flow alone, translating to a multi-billion dollar opportunity for consultants.
“Consulting partners who have the tools, data, and skills to effectively communicate this need to their clients, are building robust recurring revenue practices around technical debt remediation.”
A Salesforce org assessment provides a detailed view of your org's health, complexity, security, permissions, and more. Org assessments come in all shapes and sizes depending on who’s conducting your assessment, the tools they utilize and who the output is geared toward.
Outputs range from reports/dashboards to full working sessions walking through the results and a statement of work to address any findings.
Choosing your assessment strategy from a pricing and delivery perspective is a critical first step toward structuring your business for customer success. Consultants generally rely on two approaches to pricing org assessments:
The various combinations of these pricing and delivery strategies allow consultancies to build their own niche when it comes to org assessments.
Some examples of pricing strategies include:
Salesforce technical remediation projects are sold under many monikers such as:
Ride the wave or make it your own.
Depending on the depth of your offering, you'll need everything from business analysts, declarative automation experts, architect-level developers, to change management consultants. Think about specializing your go-to market with targeted account executives and marketing resources.
Often, the most successful niche assessments include subject matter experts with deep experience. (e.g., a Financial Service expert).
Delivery leaders, in concert with business development/sales and customer success, help identify accounts that:
Many org assessments are done by requesting access to the client’s Salesforce org and ‘clicking through setup’ to see what is going on or by doing “reverse-demos” where the client walks through the org as the consultant guides them.
From our survey of dozens of consultancies, this is at minimum 40-80 hours of work to get a decent assessment of the org. Manual clicking is passable in only the most nascent of orgs. Since it’s human decision dependent, the assessment is not scalable, quantitative, or objective.
There is a better way.
With Hubbl Diagnostics, it takes less than a minute to initiate a scan of a Salesforce org and you are back to work on more important things. Once initiated, the scanning process for even the most complex orgs is completed in less than 10 minutes.
“Freeing up the time of your most valued solution engineers and architects is paramount to a growing Salesforce consultancy.”
Collating the data is one thing, but generating executive-level visualization that can explain the metadata is time consuming. The best approach is to automate the visualizations, so your architects can focus on interpreting the data versus making charts. Hubbl Diagnostics provides out-of-the-box executive level visualizations that allow you drive revenue-generating conversations with quantitative and objective data.
Automated org assessments can improve your margins, improve decision-making, and protect your business. Besides, customers are demanding automated assessments rather than paying an hourly rate to dig through their org.
Org assessments are a very powerful tool for both net-new logo acquisition and ongoing managed services work.
From our experience, remediation projects are often six figures or more. And once trust is established, and the next customization project is executed, the ROI becomes exponential.
“Consulting partners that can clean up technical debt in a customer’s Salesforce org not only build stronger relationships with their clients, they strengthen their relationship with Salesforce Account Executives by reducing license attrition. This leads to more deals in the pipeline from your friends at Salesforce - the key to growing your practice.”
