Thunder, a Salesforce consulting partner three-times-backed by Salesforce Ventures, prides itself on delivering exceptional Salesforce consulting services that empower clients to maximize their Salesforce investments. One of the biggest hurdles faced in this effort, like many consulting firms, is the lack of visibility during the presales process. This challenge often leads to inefficient project estimates, change orders, and project delays—all of which can hinder customer success.
Carter Wigell, CEO of Thunder, sought help from his contacts among Salesforce's early employees. When he connected with Rob Acker, former CEO of Salesforce.org and now CEO of Hubbl Technologies, Rob knew Hubbl was the perfect solution to help Thunder overcome their customer success challenges.
Adopting Hubbl Diagnostics Scan Requests has been a game-changer for Thunder. By integrating this new paradigm into their presales process, Thunder not only enhanced their operational efficiency but also won significant new business. Read on to learn how Hubbl is transforming the way Thunder is helping clients succeed.
When engaging with potential clients, one of the biggest barriers has always been gaining a comprehensive understanding of their existing Salesforce environment.
“Without administrator access, we were forced to rely on incomplete or outdated information,” Carter recalls. “Gaining that access often felt like a “chicken-and-egg” scenario: clients were hesitant to grant permissions without trust, and without access, we couldn’t provide precise estimates that build trust.”
Even when access was granted, the sheer complexity of Salesforce configurations—averaging 27,000 metadata items—meant that manual audits were tedious and prone to delays. These inefficiencies led to buffered estimates, change orders, and frustrated stakeholders.
Scan Requests revolutionized this process for Thunder. With a simple email-based solution, the team can securely analyze a client’s Salesforce setup without:
Clients retain control of their credentials and security while granting Thunder the visibility needed to provide accurate estimates that lead to more successful projects. Hubbl Diagnostics’ automated metadata analysis provides a deep understanding of configuration, user adoption, and security health—all without exposing transactional data or custom code details.
“By leveraging Hubbl Scan Requests, we’ve transformed our ability to win deals, build trust, and deliver value.”
“In just one month, we conducted 40 Salesforce audits for potential clients. The scans uncovered critical security issues and optimization opportunities that enabled us to deliver high-impact recommendations. With the trust we built based on the Hubbl insights about their Salesforce implementations, we secured a 7-figure professional services contract, outshining our competitors with our proactive approach and transparent process.”
The benefits of Hubbl Scan Requests extend far beyond presales. Thunder, uses them to:
The results of using Hubbl speak for themselves—not just for Thunder, but for their clients as well:
“With Thunder and Hubbl Diagnostics, we gained clear, actionable insights into our Salesforce environment. Their transparent process and accurate estimates helped us trust their expertise and move forward with confidence.”
— [Thunder Client Testimonial]
“By incorporating Hubbl into our consulting workflow, we’ve eliminated guesswork, reduced inefficiencies, and built stronger, trust-based relationships with our clients,” says Carter, “Scan Requests enable us to lead with value from the first interaction, creating a foundation for long-term success.”
Ready to transform your Salesforce implementation journey? Partner with Thunder and make your Salesforce investment work harder for you. With Hubbl-powered precision and Thunder’s expertise, your success is just an email away.
