About Hubbl
At Hubbl, we’re building a team where curious, driven people can do their best work. We value ownership, collaboration, and a bias toward action, and we create an environment where ideas are heard and impact is real.
Hubbl helps organizations understand and improve how their Salesforce systems actually work. Our platform brings clarity to complex systems by revealing how configuration, automation, and real-world processes fit together. With a single, trusted source of insight, teams can move faster, reduce risk, and confidently build for what’s next.
Our culture is shaped by experience. We’re Salesforce veterans and problem solvers who have lived the challenges of managing complex systems. That perspective drives how we work and what we build—practical tools, real outcomes, and a shared commitment to turning complexity into opportunity.
About the Role
The Customer Success Architect is a unique, highly technical, and strategic customer-facing role combining the deep technical expertise of a Salesforce Architect with the relationship-focused responsibilities of a Customer Success Manager. The ideal candidate will be responsible for driving customer satisfaction, maximizing Hubbl product value, and ensuring 100% renewal rate through proactive engagement and strategic account management of Hubbl customers.
Your primary mission is focused on customer onboarding, adoption, and maximizing the value from their Hubbl investment by translating comprehensive results from the Hubbl Intelligence Platform into clear, actionable business strategies. You will act as a trusted advisor to our customers, guiding them as needed by being the subject matter expert on Salesforce while building strong, long-term relationships. This role bridges the gap between technology and business, ensuring customers derive maximum value from Hubbl solutions and their Salesforce investment.
You'll serve as the trusted advisor for a portfolio of Enterprise and SI customers, guiding them from their initial engagement during the onboarding phase to utilizing results from the Hubbl Intelligence Platform.
What You’ll Do:
Customer Relationship Management
- Serve as the main point of contact for a portfolio of customers post-sale.
- Develop strong, long-term relationships with key stakeholders and champions.
- Conduct regular business reviews to align product use with customer goals.
- Serve as an expert in analyzing and interpreting results from the Hubbl Intelligence Platform.
- Guide our customers to realize and measure the maximum ROI from the Hubbl Intelligence Platform.
Customer Onboarding & Enablement
- Rapid Onboarding & Time-to-Value: Lead the technical onboarding for new customers, using the initial Hubbl results to quickly identify bottle necks, establish project scope, set clear expectations, and accelerate the client's time-to-first-value. This includes deep-diving into Org Health, Complexity Scores, technical debt, custom code issues, field utilization, security risks, and process variant visualizations.
- Architectural Guidance: Advise customers on best practices and optimal architecture within their Salesforce environment, leveraging Hubbl's continuous monitoring data to proactively support platform hardening, security design, and migration planning (e.g., Flow migration).
- Training and Enablement: Deliver high-level, technical training and documentation to customer administrators, architects, and technical teams. Develop playbooks and content that customers can replicate so they are self-sufficient in utilizing Hubbl to maintain org health and process efficiency.
- Translate Technical Data into Business Value: Convert the findings from the Hubbl results into an executive-level story, clearly articulating the business impact (e.g., increased time-to-value, reduced operational costs, improved security) and presenting it to C-suite and senior stakeholders.
- Prioritize the Action Plan: Work with customers to prioritize the issues and opportunities identified in the Hubbl results based on severity, effort, and business impact. Develop a clear, data-driven roadmap for improvement to maximize ROI.
Renewals & Retention
- Own the customer lifecycle to ensure successful renewals.
- Identify risks and growth opportunities early, and develop mitigation plans.
- Partner with Sales and Account Management to support upsell and expansion.
Customer Advocacy & Feedback
- Serve as the voice of the customer internally, providing feedback to Product, Support, and other teams.
- Identify referenceable customers and cultivate advocates for case studies and referrals.
- Supporting internal reporting on customers to provide a view into how they are using the tool (i.e. when was the last time they ran a scan)
Who You Are:
- 5+ years of experience in working with customers, account management, or similar client-facing roles in SaaS or technology companies.
- Proven experience leading technology conversations and driving ROI.
- Strong project management and organizational skills.
- Excellent communication, interpersonal, and relationship-building skills.
- Experience with Salesforce and integration tools like Jira, Tableau, Google Gemini.
- Ability to manage multiple accounts with attention to detail and customer outcomes.
- Bachelor’s degree or equivalent experience
- Experience leading Salesforce Architecture discussions, particularly with enterprise customers.
